Director, Observability Architects (Americas) | USA | Remote

Grafana Labs · United States (Remote)

🇺🇸 Remote (US)Manager$310,000 – $370,000/yr3d ago

At a glance

Where: Remote — open to applicants in the United States
Pay: $310,000 – $370,000/yr — as listed by Grafana Labs
Level: Manager
Team: Software Development
Experience: 3+ years
Posted: November 12, 2026
Last confirmed open: 4m ago
At Grafana Labs: 36 open remote roles — mostly Sales & Business (18), Software Development (8), Marketing (4). Pay is listed on 36 of them ($88,000 – $475,000/yr).
How to apply: Directly on Grafana Labs's own site — no NodJobs account needed.

About the role

Leads the Americas Observability Architects practice, setting strategy for solution experts who guide customers through onboarding, adoption and expansion of the Grafana platform. Manages managers and develops people, owning customer retention and expansion outcomes for the region.

What you'll do

Direct day-to-day work based on leadership goals, owning planning, actions and outcomes for the region
Own customer adoption, retention and expansion, including ongoing reporting, analysis and escalation of team engagements
Partner with AMER Sales leadership on customer programs, marketing initiatives and community/company events
Act as executive sponsor for the most important customers and bring grounded feedback into operations
Use advanced AI tooling while prioritizing and maintaining human control and contact
Develop, refine and improve programs and materials to deliver the best customer experience
Attract, recruit, ramp and mentor a team of Observability Architects from diverse backgrounds
Communicate proactively with customers and internal teams to provide product and competitive feedback
Create and enhance internal and external Grafana content and enablement with the team

What you'll need

3+ years leading a team
5+ years in the high tech industry in customer-facing and leadership roles such as TAM Manager, Customer Success Manager, SE Manager or Architect
Experience as a manager-of-managers
Strong leadership coaching skills
Direct experience mentoring, developing people and managing performance over time
In-depth technical knowledge
Strong written and oral communication skills for remote-first internal teams and diverse customers
Creative problem-solving skills and ability to rapidly pivot and adapt
Experience in open source or cloud-first/product-led go-to-market programs
Knowledge of the observability space, especially the Grafana platform and/or competitors' monitoring, data or visualization products