Manager, Mainframe Systems Programming

About the role

This role manages a team of mainframe systems programmers within an IT Operations tower, overseeing day-to-day work, projects, ticket queues, risk management and client meetings. It suits a people manager with a strong mainframe systems programming background and several years of IT operations and management experience.

What you'll do

• Provide thought leadership within the assigned tower and Business Unit
• Provide technical support for software solutions
• Direct Team Leaders and resources
• Participate in client, team and Business Unit meetings and provide documentation for client operational meetings
• Enhance team performance through mentoring and guidance
• Keep abreast of changes in standards, technologies and methodologies
• Administer and update weekly project management documents, aligning projects with client and Business Unit activity
• Manage the team's ticket queue and follow up on aging tickets
• Provide risk assessment and risk management
• Administer quarterly reviews and set quarterly and yearly goals aligned to the Business Unit and Company
• Review assignments for accuracy and quality where applicable
• Delegate responsibilities where applicable
• Attend and facilitate client and team meetings where applicable
• Collaborate with other departments
• Develop, assess and track completion of personnel, departmental and company goals
• Participate in and respond promptly to all internal and external audits
• Participate in onboarding of new clients
• Own performance and career management for the team, including regular one-on-one meetings
• Provide technical and soft skill mentoring, covering project management, quality audits, training coordination and day-to-day oversight
• Oversee training sessions so resources can build new knowledge and skills
• Conduct semi-yearly reviews and set yearly goals aligned to the Business Unit and Company
• Coordinate and delegate responsibilities for assigned IT teams in systems programming
• Oversee day-to-day functions aligned with Global Leader responsibilities while maintaining ongoing project management and status
• Manage team development through regular one-on-one meetings and own career management for the team

What you'll need

• 10 years of Mainframe Systems Programming experience
• 5+ years of related experience within an IT Operations environment with a bachelor's degree; relevant work experience considered in place of a bachelor's degree
• 3 to 5 years of management experience in a related field
• Good problem-solving skills
• Self-motivated with attention to detail
• Ability to effectively coordinate and lead internal resources to accomplish key milestones
• Excellent communication and presentation skills, with ability to deliver informative and well-organized presentations
• Strong interpersonal, collaboration and leadership skills, with ability to build relationships across multiple levels of an organization
• Experience working in a fast-paced environment with ability to learn quickly
• Microsoft Office skills including Microsoft Project, Excel, Word, Teams and SharePoint
• ServiceNow or similar ITSM tool skills, including Incident, Request, Change and Problem ticket workflows

Benefits listed by Ensono

• Unlimited paid days off
• Three health plan options through UMR
• 401(k) with company match
• Dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Paid maternity leave, paternity leave and sabbatical leave
• Education reimbursement, student loan assistance or 529 college funding
• Enhanced fertility coverage
• Wellness program
• Flexible work schedule
• Fitness center access, depending on location

Tools & skills mentioned