Principal, Product Learning & Development

About the role

This Principal role owns how Twilio's product managers build their craft and learn to use AI in it, including the PM Academy curriculum, internal AI tooling, and playbooks for the product organization. It suits a leader with 8+ years across product management, consulting, program management, L&D or enablement, with hands-on AI expertise.

What you'll do

• Design and deliver the PM Academy covering onboarding and ongoing curriculum on PRD writing, discovery, prioritization, roadmapping, and stakeholder influence, each taught with AI in the workflow.
• Design, build, and drive adoption of internal AI tooling such as prompt libraries, agents, and PRD and research generators, treated as products with users, feedback loops, and adoption targets.
• Bring the AI first PDLC vision to life by partnering with Product leaders to map current workflows and identify AI and automation opportunities.
• Run cohort programs for new PMs and newly promoted PM managers, and design tailored programming for different parts of the organization.
• Curate internal playbooks, templates, and documentation that carry how product is done, keeping them current as practice changes.
• Facilitate workshops, office hours, and 1:1 coaching for PMs and PM leaders.
• Drive AI adoption across the PM org through a champion network that surfaces use cases from each team.
• Measure impact against baselines captured before rollout.
• Build the competency model and curriculum that define how product is done at the company.
• Coach the organization through the AI-first PDLC change.
• Design tailored programming for different parts of the organization rather than one generic track.

What you'll need

• Bachelor's degree in Business, Computer Science, a related field, or equivalent practical experience.
• 8+ years of experience across product management, consulting, program management, L&D or enablement.
• Experience leading programs or product operations for B2B SaaS, PaaS or equivalent.
• Outstanding written and verbal communication that distills complex detail into an executive narrative and explains technical concepts to non-technical audiences.
• Strong facilitation and ability to build trust and exchange ideas across organizational boundaries.
• Excellent problem solving and organizational skills.
• Ability to thrive in a fast-paced, evolving, ambiguous environment with a default to action.
• Building the credibility to coach senior people.

Nice to have

• Master's in computer science or engineering or business administration.
• Hands-on experience building AI agents, automated workflows, and internal tooling.
• Experience leading change management in B2B SaaS.

Benefits listed by Twilio

• Competitive pay
• Generous time off
• Parental and wellness leave
• Healthcare
• Retirement savings program (401(k))
• Eligibility for equity plan and corporate bonus plan
• Paid sick time
• Paid personal time off