Senior Implementation Project Manager

About the role

Leads complex and enterprise 1Password implementation and onboarding projects from discovery through launch and transition to ongoing customer success, owning scope, timelines, dependencies and risks. Suits a senior project manager with 5+ years in project management, implementation or professional services within B2B SaaS.

What you'll do

• Lead complex and enterprise 1Password implementation and onboarding projects from discovery through launch, owning scope, timelines, dependencies, risks and next steps.
• Establish operating models for customer engagements, including integrated plans, governance, communication rhythms, decision rights, escalation paths and durable documentation.
• Partner with customer executives, sponsors, champions, technical owners and internal teams to understand business and security goals and guide implementation decisions.
• Coordinate with Technical Account Managers, Customer Success Managers, Account Executives, Product partners, Implementation Consultants and other specialists on customer requirements and technical dependencies.
• Lead kickoffs, discovery sessions, status meetings, executive updates, launch-readiness reviews and transition activities for ongoing customer success.
• Take ownership of ambiguous or at-risk engagements by diagnosing root causes, managing tradeoffs, creating recovery plans and communicating recommended actions.
• Mentor and coach project management colleagues, create reusable guidance and playbooks, and identify improvements to delivery consistency and the customer experience.
• Guide multiple workstreams and turn technical and business goals into clear delivery plans and measurable outcomes.
• Help organizations adopt secure, productive ways of working through implementation projects.

What you'll need

• 5+ years of experience in project management, implementation, professional services or a related field within B2B SaaS.
• Lead complex customer implementations involving multiple workstreams, changing conditions, competing priorities and diverse stakeholder groups.
• Experience delivering paid professional services or implementation packages, including managing scope, tracking project time and delivering within agreed timelines.
• Translate customer goals into practical strategies, project plans, milestones, decisions and next steps while surfacing risks and dependencies early.
• Communicate clearly with technical and business stakeholders, including executive audiences, and lead difficult conversations with sound recommendations.
• Hold a Project Management Professional (PMP) certification.
• Demonstrate commitment to mentoring colleagues, improving delivery practices, and using artificial intelligence (AI) responsibly to strengthen research, preparation, documentation and workflows.

Benefits listed by 1Password

• Maternity and parental leave top-up programs
• Competitive health benefits
• Generous PTO policy
• RSU program for most employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly
• Commission eligibility
• Incentive program participation where applicable

Tools & skills mentioned