Senior Renewal Manager, Enterprise

About the role

This role owns the end-to-end renewal process for a defined book of high-value enterprise accounts, managing complex multi-year, multi-product renewals and coordinating with CSMs, AEs, Finance, Legal and Deal Desk. It serves as the escalation point for the most complex renewals and mentors other Renewal Managers. It suits a senior renewals or account management professional with 7+ years in B2B SaaS and direct ownership of six-figure contracts.

What you'll do

• Own the end-to-end renewal process for a portfolio of enterprise customers, starting renewal planning 120+ days out and driving on-time renewals through account strategy, stakeholder engagement and negotiation.
• Partner with CSMs to build renewal business cases grounded in adoption, CVE reduction and engineering time saved, and present them to economic buyers and executives.
• Structure and negotiate multi-year terms, ramps, co-terms and pricing changes, coordinating with Finance, Legal, customer Procurement and Deal Desk for timely contract execution.
• Work with AEs to align renewals with expansion opportunities so renewal and growth motions move together.
• Maintain accurate renewal data in CRM, including forecasts, risks and renewal status.
• Identify renewal risks early, including budget pressure, adoption gaps, stakeholder changes and competitive threats, and lead cross-functional plans to mitigate churn and protect gross retention.
• Develop and refine enterprise renewal playbooks, including executive engagement and procurement navigation, to improve on-time renewal rates.
• Serve as the escalation point for the most complex renewals, mentor other Renewal Managers and help shape how the function scales across segments.
• Coordinate with AEs and CSMs on every account, with CSMs owning adoption and outcomes and AEs leading expansion.
• Forecast renewals with predictable outcomes and provide clear renewal visibility to stakeholders.

What you'll need

• 7+ years of experience in B2B SaaS in renewals, account management or sales, with direct ownership of six-figure customer contracts.
• Track record of renewing large, multi-year enterprise agreements at or above value, including through competitive displacement attempts and budget pressure.
• Proven ability to drive complex renewals with predictability and deliver against gross retention targets.
• Experience negotiating multi-year agreements, pricing and contract terms with enterprise procurement teams while maintaining strong customer relationships.
• Comfort engaging senior stakeholders, including security, engineering and procurement leaders.
• Strong project management and organizational skills, with the ability to manage multiple complex renewal cycles simultaneously.
• Comfort generating quotes, preparing order forms and maintaining CRM hygiene, ideally in Salesforce.
• Ability to collaborate effectively with both technical and non-technical stakeholders.
• High emotional intelligence, strong communication skills and a proactive, problem-solving mindset.
• Ability to operate with full autonomy in a fast-paced, evolving environment and lead the build-out of new processes where needed.

Nice to have

• Experience working with large enterprises in regulated industries such as financial services or healthcare.
• Experience in a high-growth or early-stage startup environment.
• Familiarity with security, DevSecOps or developer-focused products.
• Passion for technology and cybersecurity.

Benefits listed by Chainguard

• Remote-first work with team meetup opportunities and bi-annual destination summits
• Monthly stipend for coworking spaces, phone and internet costs
• Stock options upon hire and promotion, with participation in secondary offerings and a 10-year exercise window
• 100% company-covered health, vision and dental insurance premiums for employee and dependents
• Flexible unlimited time off
• 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents

Tools & skills mentioned