Senior Solutions Engineer, Growth | Mid Atlantic or Southeast | Remote

About the role

Senior Solutions Engineer on the Enterprise Solutions Engineering team, which educates potential and existing customers through demos, technical evaluations and enablement, and partners with Sales to qualify and close opportunities. Suits a candidate with 5+ years of technical pre-sales experience, ideally with open source technologies or in the metrics/monitoring space.

What you'll do

• Join the early-stage Enterprise Solutions Engineering team and work with it to solve technical and customer problems
• Partner with Sales to articulate the Grafana value proposition, vision and strategy to customers
• Own technical customer engagement and help close high-velocity opportunities using competitive knowledge and technical skill
• Deliver product and technical presentations to potential and existing customers
• Communicate proactively with customers and internal teams to give product and competitive feedback
• Drive product conversations based on needs and problems learned during customer interactions
• Enhance documentation, write blog posts, record videos, contribute knowledge base articles and create public and internal enablement material

What you'll need

• 5+ years of technical pre-sales experience
• Strong judgment, collaboration and leadership for varied and complex startup duties
• Ability to learn to work and collaborate with an international, remote-first team
• First class written and oral communication skills
• Ability to articulate the value proposition and technical advantages of products
• Love of solving technical challenges and creating solutions for customers
• Technical mindset and desire to grow technically
• Self-motivated, initiative and creative
• Ideally located in Atlanta, Orlando, Miami, and/or Tampa

Nice to have

• Pre-sales experience with Open Source technologies
• Experience in the Metrics/Monitoring space
• Previous post-sales or engineering experience

Benefits listed by Grafana Labs

• Restricted Stock Units (RSUs)
• Global annual leave of 30 days per annum, including 3 Grafana Shutdown Days
• In-person onboarding