Staff Content Developer

About the role

This role creates customer-facing content for lifecycle programs, enablement and multimedia to drive product usage, adoption, retention and expansion, working within the Customer Content team. It suits a hands-on content professional with 5+ years in B2B SaaS content marketing, customer marketing or a related field.

What you'll do

• Develop customer-facing content from brief to final delivery, including research, outlining, drafting, editing, review coordination and publishing.
• Create content for lifecycle programs, enablement, multimedia and other customer-facing channels.
• Make complex product capabilities, workflows and technical concepts clear, relevant and actionable.
• Adapt messaging, structure, tone and format for different audiences, use cases and customer journey stages.
• Work with subject matter experts and cross-functional partners to gather information, resolve questions and incorporate feedback.
• Keep content accurate and useful as products, policies, customer needs and program priorities change.
• Create reusable templates, content modules, editorial guidance and workflows that make production and maintenance more efficient.
• Use customer feedback, support themes, search behavior, product usage signals and performance data to recommend and make improvements.
• Track and interpret content performance, then apply learnings to future work.
• Manage multiple projects, timelines, reviews and stakeholders while maintaining a high standard of quality.
• Use AI and other tools responsibly to support research, drafting, production, maintenance and optimization.
• Share observations and recommendations that help the Customer Content team improve its plans and priorities.

What you'll need

• 5+ years of experience in B2B SaaS content marketing, customer marketing or a related field.
• Ability to translate complex products, workflows and technical concepts into clear, actionable content for technical audiences across programs, formats and customer journey stages.
• Strong organizational and project management skills, with the ability to manage competing priorities and changing requirements.
• Self-directed, adaptable approach to work, with judgment to make progress independently and openness to incorporating feedback.
• Strong editorial judgment and attention to accuracy, structure, accessibility, voice and detail.
• Experience managing content through its full lifecycle, including development reviews, repurposing, optimization and retirement.
• Experience using qualitative and quantitative inputs to evaluate content and guide improvements.
• A history of creating practical processes, templates or systems that improve the quality and efficiency of content work.

Nice to have

• Experience with content management systems, analytics tools, collaboration platforms or AI-assisted content workflows.

Benefits listed by 1Password

• Maternity and parental leave top-up programs
• Competitive health benefits
• Generous PTO policy
• RSU program for most employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly