Staff Product Designer

About the role

This role defines the user experience for Twilio Identity, covering customer authentication, Hosted Login, One Console developer setup, and Agent Identity consent and approval flows. It suits a senior product designer with 8+ years of experience on technical developer tools, infrastructure, or complex B2B/SaaS platforms, who leads design work on a small team.

What you'll do

• Lead the end-to-end experience for developer onboarding and configuration in One Console, Hosted Login, and end-user authentication flows.
• Define how AI agents are registered, how users grant and revoke consent, how permissions are scoped, and how users approve sensitive agent actions in real time.
• Shorten the path from sign-up to a working integration so developers can adopt Twilio Identity without talking to sales.
• Turn OAuth, tokens, scopes, and approval flows into clear mental models for developers and plain-language choices for end users.
• Partner with PM and engineering from problem framing through launch, co-owning scope and tradeoffs.
• Run research and usability testing with design partners and developers, and ground decisions in findings.
• Contribute to Twilio's design system and UX design feedback process, and mentor other designers.
• Co-own scope and tradeoffs with PM and engineering while holding a high bar for craft.

What you'll need

• 8+ years of professional product design experience focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.
• Track record designing complex, configuration-heavy products such as developer consoles, admin tools, or multi-step setup flows.
• Proven success partnering with engineering and product leaders at Director/VP level to align cross-product touchpoints and shape multi-year roadmaps.
• Comfort working in highly complex, loosely defined technical spaces and building clear frameworks from abstract constraints.
• Experience designing permission, consent, approval, or similar high-stakes flows where users control what a system can do on their behalf.
• Full-time, US-based, remote work.

Nice to have

• Practical experience designing interfaces for technical builders such as APIs, SDKs, CLIs, and configuration consoles.
• Familiarity with authentication and authorization products such as OAuth/OIDC, SSO, MFA, passkeys, and CIAM.
• Experience designing for AI agents or LLM-based products, including human-in-the-loop controls.

Benefits listed by Twilio

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program (401(k))
• Possible equity plan and corporate bonus plan eligibility
• Paid sick time and paid personal time off
• Paid parental leave

Tools & skills mentioned