Sr. Partner Success Manager, Technology Partners

About the role

Owns a portfolio of technology and distribution partner accounts (OTAs, GDS, connectivity and channel partners) at Engine, acting as the day-to-day technical and commercial point of contact for partner health, integration performance and revenue growth. Suits experienced technical account managers with 6+ years in partner-facing, integration or solutions roles in travel technology, API or platform businesses.

What you'll do

• Own a portfolio of technology and distribution partner accounts as primary relationship owner and day-to-day technical and commercial contact
• Monitor integration and API health across the book (availability, response times, error rates, rate limit throughput, look-to-book, booking success) and act before degradation reaches travelers
• Own content quality with each partner, including availability and rate accuracy, property and room mapping, and data quality, and drive fixes for missing or stale content
• Lead escalation for partner-related incidents: triage severity and blast radius, coordinate with partner and Engine engineering, determine fault, and drive root-cause analysis and corrective actions to closure
• Onboard and activate new connectivity sources and expanded scopes, covering requirements, credentials, certification, go-live, early monitoring and handoff with success criteria
• Grow partner revenue by improving conversion and booking reliability, expanding content coverage and use cases, and ensuring connected content is live, competitive and booked
• Run the partner cadence including QBRs, technical and performance reviews, working sessions and escalation paths, holding both sides to agreed commitments
• Translate partner capabilities, roadmap changes and API version updates into technical requirements for Engine Product and Engineering, and represent Engine's needs in partner roadmaps
• Support leadership on commercial terms and renewals by preparing performance and volume analysis, modeling incentive and tier programs, and tracking terms and obligations
• Maintain accurate partner records, integration documentation, contacts, contract terms and issue logs
• Track developments in travel distribution and connectivity, including API standards, distribution models and partner platform changes, to inform partner conversations and internal priorities

What you'll need

• 6+ years of experience in technical account management, partner or integration management, solutions or implementation roles, or a similar partner-facing role at a travel technology, API or platform business
• Working technical fluency: reading API documentation, inspecting XML and JSON requests and responses, reviewing logs, and testing calls with tools like Postman
• Working understanding of travel distribution architecture, including how content moves between suppliers, CRS, channel managers, switches, GDSs, OTAs and aggregators, and where it tends to break
• Commercial account management instincts: connecting integration performance to revenue, finding growth opportunities and making a data-backed case for them
• Track record of resolving complex, multi-party technical issues through structured triage, clear ownership and disciplined follow-through
• Strong organizational and project management skills to manage several partner workstreams, incidents and onboardings at once
• Clear, professional written and verbal communication with technical and commercial audiences, including partner executives
• Comfortable using AI and modern tools to streamline workflows, speed up diagnosis and operate in a fast-moving environment

Nice to have

• SQL, or comfort pulling and analyzing your own data

Benefits listed by Engine

• Equity for all employees
• Competitive base pay tied to role and experience
• Eligibility for bonuses or commissions for some roles
• Hybrid-hub model with office or fully remote options and support for success in either environment

Tools & skills mentioned